Cancellation Policy

Renter Cancellations

Free cancellation — more than 48 hours before booking

Cancel more than 48 hours before your booking start time and receive a full refund. No questions asked.

50% refund — 24 to 48 hours before booking

Cancellations made between 24 and 48 hours before the booking start time are eligible for a 50% refund of the total amount paid.

No refund — less than 24 hours before booking

Cancellations made within 24 hours of the booking start time are non-refundable. This policy exists to protect Hosts who have reserved the spot and declined other bookings.

Host Cancellations

If a Host cancels a confirmed booking for any reason, the Renter will receive a full refund of all amounts paid. Hosts who frequently cancel may have their listings suspended or removed from the platform.

No-Shows

If a Renter does not show up for a confirmed booking, no refund will be issued. If a Host fails to make the space available for a confirmed booking, the Renter will receive a full refund and may be eligible for a SpotMate credit.

How to Cancel

To cancel a booking, open the SpotMate app, go to My Bookings, select the booking you'd like to cancel, and tap Cancel Booking. Refunds are processed automatically and typically appear in your account within 5–10 business days, depending on your bank.

Extenuating Circumstances

In cases of genuine emergencies (serious illness, natural disasters, or other events beyond your control), SpotMate may issue refunds outside of the standard policy at our discretion. Contact us at support@spotmateofficial.com with documentation.

Platform Fee

The SpotMate platform service fee (approximately 10–15% of the booking total) is non-refundable except in the case of Host-initiated cancellations or extenuating circumstances approved by SpotMate.

Questions?

If you have a dispute or question about a refund, please contact us at support@spotmateofficial.com. We aim to respond within 1 business day.