Contact Us
We're here to help. Reach out anytime.
Response time
Within 1 business day
In-app support
Chat available in the SpotMate app
General Inquiries
For questions about your account, a booking, or how SpotMate works, email us at support@spotmateofficial.com. Please include your booking ID or account email to help us respond faster.
Cancellations & Refunds
To cancel a booking, use the SpotMate app under My Bookings. For refund disputes or extenuating circumstances, email us directly. See our Cancellation Policy for full details.
Host Support
Questions about listing your driveway, managing bookings, or receiving payouts? Email us at support@spotmateofficial.com with "Host" in the subject line and we'll prioritize your request.
Report a Problem
If you experienced an issue at a parking location — damage, inaccessibility, or a safety concern — contact us immediately at support@spotmateofficial.com. Include photos if possible.
Business & Press
For partnership, media, or business inquiries, email hello@spotmateofficial.com.